Windows allows multiple user accounts on the same system. Each account has a profile which stores necessary information about the user and the data associated with that user.
There are many cases Windows cannot identify a profile. It might be an issue while installing a program for multiple users, or the files of that profiles are corrupted. Mostly, the information associated with that profile may not be accessed.
In that situation, a tool such as ReProfiler might come in useful. It will scan for profiles on your system as well as repair the corrupted one just with a few clicks.
More about ReProfiler, read Fix Windows User Profile Errors with ReProfiler
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